TakeMe Privacy Policy
1. Introduction
TakeMe Co., Ltd. (“TakeMe”, “we”, “us”, or “our”) recognizes that the proper handling of personal information is an important responsibility.
We collect and use personal information in order to provide restaurant reservation services and related platform services through the TakeMe platform.
This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable laws, including the Act on the Protection of Personal Information of Japan.
By using the TakeMe services, users agree to the handling of their personal information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when users access or use the TakeMe platform.
Information provided by users
Users may provide the following information when using our services:
name
email address
phone number
reservation details (including restaurant name, reservation date, number of guests, and related information)
account login credentials
payment information related to transactions on the platform
communications with customer support
Usage and device information
When users access our services, we may automatically collect certain information, including:
device information
operating system
browser type and browser language
IP address
location information
access logs
website usage data
cookies and similar tracking technologies
Information from third-party services
If users connect their accounts with other services or access our platform through third-party integrations, we may receive certain information from those services as permitted by the user.
Restaurant data source disclaimer
Restaurant information displayed on the platform may be obtained from restaurant partners, publicly available sources, or third-party data providers.
While we strive to keep such information accurate, we do not guarantee the completeness or accuracy of restaurant information.
3. Purpose of Use
We use collected personal information for the following purposes:
to provide and operate TakeMe services
to process restaurant reservations and related services
to facilitate concierge-assisted booking services
to process payments and billing
to communicate reservation confirmations and service updates
to respond to customer inquiries and provide support
to improve and optimize our services
to conduct data analysis and create statistical information that does not identify individuals
to prevent fraud, abuse, or misuse of the platform
to develop new services and features
to send important service notifications
Personal information will not be used for purposes beyond those described above unless permitted by law or with the user’s consent.
4. Sharing of Personal Information
We may share personal information with the following parties when necessary for providing our services.
Restaurants
To process reservations and related services, we may share relevant user information with restaurants, including:
name
phone number
reservation details
other information necessary to fulfill the reservation
TakeMe does not control how restaurants independently process personal information once it has been provided to them.
Service Providers
We may share information with third-party service providers that support the operation of our platform, including:
payment processing providers
cloud hosting providers
analytics providers
communication service providers (such as SMS or email services)
These service providers are contractually required to handle personal information appropriately.
Legal Requirements
We may disclose personal information when required by law or when necessary to comply with legal obligations or governmental requests.
5. Cookies and Tracking Technologies
TakeMe uses cookies and similar technologies to improve user experience and analyze service usage.
Cookies are small text files stored on a user’s device that allow us to recognize returning users and understand how the platform is used.
We may use cookies for purposes including:
maintaining user sessions
analyzing website traffic
improving service performance
providing personalized content
We may also use third-party analytics services such as:
Google Analytics
Microsoft Clarity
These services collect usage information through cookies.
Users may disable cookies through their browser settings, although certain functions of the platform may not operate properly if cookies are disabled.
6. Data Security
TakeMe takes reasonable and appropriate measures to protect personal information from unauthorized access, loss, destruction, alteration, or leakage.
These measures include:
access control for internal systems
data encryption where appropriate
security monitoring
internal policies regarding personal information handling
While we strive to protect personal information, no security system can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.
When personal information is no longer required, we will take appropriate steps to delete or anonymize the data.
8. User Rights
Users may request the following regarding their personal information:
confirmation of whether personal information is held
disclosure of personal information
correction or updating of personal information
deletion of personal information
suspension of use or restriction of processing
withdrawal of consent where applicable
data portability (where applicable)
Users may also request deletion of their account.
Requests may be submitted through customer support. We will respond in accordance with applicable laws.
9. International Users
TakeMe services may be accessed by users from different countries.
By using our services, users acknowledge that their information may be processed in Japan or other jurisdictions where our service providers operate.
10. Changes to this Policy
We may update this Privacy Policy from time to time.
When changes are made, the revised version will be posted on the TakeMe website. Users are encouraged to review the latest version periodically.
11. Contact Information
For inquiries regarding this Privacy Policy or the handling of personal information, please contact:
TakeMe Co., Ltd.
Customer Support Team
Email: service@takeme.com